Accessibility Guide for Utility Providers

Break down digital barriers on your website

Utilities Accessibility Guide

Customers face online barriers when accessing utility services.

So many of people's everyday tasks now take place online, such as managing energy accounts and paying bills. Providing an inclusive experience online enables everyone to access vital utility services and person accounts barrier-free.

Check out our guide to find out everything you need to know including:

  • Why digital barriers are a problem on utility websites
  • Who needs help with website accessibility 
  • Why digital barriers are a problem in the utilities sector
  • Website build tips for an accessible utilties website 
  • Digitally inclusive utility providers 
  • Overview of Recite Me data

Download this guide to find out how to kickstart your journey to provide a digitally inclusive utilties website.

utilities accessibility guide front cover
utilities accessibility guide contents page
utilities accessibility guide introduction page